Service Technician

1 month ago

Bozeman, Montana, United States OTC Industrial Solutions Full time
Job Summary

OTC Industrial Technologies is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing repair and preventive maintenance services for qualified customer equipment at Tape Industrial Sales and customer locations.

Key Responsibilities
  • Troubleshoot, repair, and service customer equipment by diagnosing problems
  • Answer customer inquiries or provide training regarding repair questions
  • Schedule service, repair, and preventative maintenance work
  • Prepare documentation regarding work performed and enter in computer
  • Prepare repaired/serviced customer equipment for shipping
  • Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done
  • Overnight travel required
  • Assemble special jobs and projects as requested
  • Participate in product training as required
  • Participate in product demonstrations with salespeople in our lab and in the field
  • Participate in establishment of contracts for repair and maintenance service
  • Assist in lab clean-up and review for safety issues
Requirements
  • Ability to travel approximately 30% of the time
  • Ability to understand written and oral English and be proficient with computer, email, spreadsheets, and look up documents online
  • Ability to maintain required records regarding equipment repair and service
  • Mechanical knowledge sufficient to diagnose and resolve equipment problems
  • Mechanical knowledge and ability sufficient to disassemble equipment needing repair, diagnose problems, clean and refurbish/replace parts as needed, reassemble, and test
  • Powder coating experience preferred
  • Ability to use/operate tools such as wrenches, drivers, and power tools
  • Ability to read parts manuals, blueprints, and find information on the internet
  • Ability to work effectively with customers in a service-oriented manner
  • Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
  • Ability to operate a forklift and a pallet jack
  • Ability to meet the physical requirements of the job
  • Valid driver's license with a driving record acceptable to OTC's insurance company
  • Must be able to work in an environment with possible paint and solvent odors present

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