Retail Store Supervisor

3 weeks ago


Roseville, California, United States Maliki & Co Jewelers Full time
Job Overview
We are seeking an experienced Retail Store Manager to join our team at Maliki & Co Jewelers in Roseville. As a leading jeweler and watch service provider, we offer high-end jewelry and watches. The successful candidate will be responsible for managing daily store operations, including sales, customer service, and staff supervision.

Key Responsibilities:
• Achieve sales and service metrics through daily supervision, coaching, and performance management of retail sales consultants.
• Provide onboarding support, observe, and provide feedback to new hires to ensure they meet training curriculum standards and deliver exceptional customer experiences.
• Oversee daily sales staff responsibilities, including proper staffing, scheduling, dress code compliance, customer escalations, lunch break management, and store cleanliness.
• Manage daily store operations, formulating policies, interpreting procedures, processing customer orders, maintaining cash handling compliance, organizing stock and supplies, and executing store security protocols.
• Participate in and reinforce training and promotions, assess individual and team performance, and provide performance management plans as needed.
• Promote store services internally and externally, ensuring customers receive the highest levels of courtesy and professionalism.

Requirements:
• Minimum high school education or equivalent.
• 2+ years' experience in retail or equivalent management or gemology degree.
• Strong verbal and written communication skills.
• Ability to work evenings, weekends, and flexibility to cover multiple locations.

Compensation:
The estimated salary range for this position is $25-$30 per hour.

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