Customer Service Representative with Fuel Industry Expertise
7 days ago
Atlas Oil Company, a leading player in the fuel industry, is seeking an exceptional Customer Service Representative to join our team. This role requires a highly motivated individual with excellent communication skills and a strong ability to empathize with customers.
Job SummaryWe are looking for a skilled customer service professional who can effectively handle a wide range of customer inquiries, from logistics and invoicing to customer portal support. The ideal candidate will have 1-3 years of experience in a customer-facing role and be proficient in using CRM tools. They should also possess strong problem-solving skills, be able to work independently, and have excellent time management skills.
Main Responsibilities- Courteously answer telephones, utilizing active listening, clear communication, positive language, empathy, and critical thinking to resolve customer issues efficiently.
- Evaluate customer needs to determine if issues can be resolved quickly by conducting research and consulting subject matter experts via our CRM tool.
- Enter customer service tickets with the highest degree of quality and detail, ensuring accurate and efficient resolution.
- Communicate effectively and professionally with all internal and external customers, including sales, operations, and back-office departments.
- Regularly update and maintain customer information in all systems, ensuring seamless data integration and accuracy.
- Assist the Customer Service, Sales, Operations & Back-office departments as needed, identifying opportunities to enhance customer satisfaction and loyalty.
- 1-3 Years of customer service representative experience preferred.
- Strong desire to solve problems and provide exceptional customer service under pressure.
- Proficiency in commonly used concepts, practices, and procedures within the customer service field.
- Experience working with CRM tools and strong computer skills (e.g., MS Word, MS Excel, MS Outlook) to accurately and efficiently enter data.
- Able to work with limited supervision, stay focused on required tasks through completion, and rotate to cover time off for team members as needed.
- Willingness to adapt to changing or increasing demands in an evolving role and balance customer demands with business requirements.
- Team player with the ability to help others while productively working independently on job assignments.
As a Customer Service Representative at Atlas Oil Company, you can expect a competitive salary of $45,000 - $55,000 per year, based on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and ongoing training and development opportunities.
Join our team and become an integral part of a dynamic organization that values its employees and strives for excellence in customer service.
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