Digital Experience Strategist
6 days ago
**About Us:** Capital One is a financial institution that prides itself on innovation and customer-centric design. Our mission is to revolutionize the way people interact with banking, making it easier, more intuitive, and enjoyable.
The **Product Design Lead** role plays a critical part in shaping this vision by overseeing the development of user-centered products. As a key member of our team, you will be responsible for leading cross-functional teams to create seamless experiences that delight our customers.
We are currently seeking an experienced Product Design Lead to join our EPX.xd team. This individual will collaborate closely with technology, product, and business teams to identify customer needs and translate them into engaging, simple, and intuitive design solutions.
What You'll Do:- **Strategy & Planning:** Collaborate with internal stakeholders to uncover customer and business needs, then develop and implement effective design strategies to address these needs.
- Engage in portfolio prioritization to help set the strategy and product road map for the team.
- Manage shifting priorities to provide clear direction and input on product prioritization and support early product definition.
- Advocate for the customer through human-centered design methods, including discovery, research, whiteboard sessions, and user testing.
- Champion prioritization of design-centered product enhancements grounded in research and analysis.
- Work with partners and teams across various geographies.
- Embracing and advocating for an experience mindset - this is as important to the work as the results.
**Leading & Developing Teams:** Build and lead successful teams through career development by mentoring, coaching, and elevating others. Guide team members in strategy, research, alignment, analysis, design critiques, and design execution tasks. Navigate conflict resolution within your team as well as within projects, teams, and partner relationships. Participate in hiring by reviewing resumes, conducting interviews, and attending consensus meetings.
**Discovering & Delivering:** Support early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams. Drive end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends.
Basic Qualifications:- At least 8 years of experience with UX design.
The estimated salary range for this position is $163,300 - $227,200 per year, depending on location and experience.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Candidates hired to work in New York City, San Francisco, and San Jose will be subject to the pay range associated with their respective locations.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more about our benefits package at Capital One Careers website.
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