Banquet Setup Houseperson

Job Summary

The Banquet Set-up Attendant is responsible for ensuring the smooth execution of banquet functions. This includes setting up and cleaning up the banquet area, as well as monitoring assigned sections during events to ensure all patrons are served. This position has varying shifts, including nights and weekends.

Responsibilities

• QUALIFICATIONS: Three to six months related experience; or equivalent combination of training and experience.

• Ability to read, write, and speak the English language.

• Ability to manage difficult or emotional customer situations, including responding promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism, treating others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures, reporting potentially unsafe conditions and using equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether verbal or written.

• Ability to meet the demands of the work schedule, being at work and on time, and occasionally requiring the ability to work outside of regularly scheduled hours, with schedules varying based on business need.

Key Responsibilities

• Provides guests with the finest quality of service at all times, in a warm and enthusiastic manner.

• Vacuums, sweeps, mops, polishes, and wipes areas clean before, during, and after events.

• Ensures the banquet area is maintained in a clean, organized, and safe condition.

• Ensures that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked.

• Ensures all equipment is stored in the designated area.

• Is always present in the room and greets guests upon arrival.

• Maintains banquet and hotel standards of food, beverage, and quality guest service.

• Is available to present menus, answer questions, and take food and beverage orders.

• Cooks or otherwise prepares food according to recipe.

• Assists in food production according to menu and number of persons to be served.

• Monitors tables in assigned section, ensuring all patrons are served.

• Clears and cleans tables, resets counters and tables.

• Maintains kitchen and wait station by keeping area tidy and clean, and stocks assigned areas at the end of each shift.

• Ensures tips are reported properly for tax processing.

About Aimbridge Hospitality

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.