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Community Health Advocate
2 months ago
The Community Health Advocate, Experienced will report to the Manager, Social Services Management.
This role involves outreach to Blue Shield of California Promise Health Plan members and conducting assessments for social drivers of health needs.
The Community Health Advocate, Experienced will identify resource gaps in medical and community services and support the implementation of new services to close identified gaps.
Your Work- Assess psychosocial and social drivers of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems.
- Establish relationships and partner with community organizations, health plans, and providers by participating in community engagement activities with local agencies, such as faith-based organizations, community centers, government agencies, parks, recreation centers, and schools.
- Assist members with moderate health conditions to problem-solve and address barriers by identifying, locating, connecting to, and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments, and assisting members with completing forms to access needed services.
- Actively engage, build rapport, and establish trusting relationships and facilitate collaborative communication with members and member family support systems.
- Identify social drivers of health concerns/gaps and develop and document an associated plan to address moderate social and health disparities in accessing appropriate care and services.
- Document member updates and progress notes in appropriate systems, submit timely reports, and provide recommendations for improved member outcomes.
- File and make necessary follow-up on mandated reporting, such as Adult Protective Services, Child Protective Services, etc.
- Perform other duties as required.
This role requires practical knowledge of the job area, typically obtained through advanced education combined with experience.
A Bachelor's degree in Social Work, Psychology, Biology, Public Health, Nursing, Community Health, or a Health Allied field is preferred, or equivalent experience in a related field.
3 years or more years of experience working with people who need assistance with complex health and social issues is required.
A minimum of 1 year of experience navigating, linking to, and interacting with community-based organizations and governmental systems is required.
A Valid CA Driver's License and proof of auto insurance coverage are required.
Proficient skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint, are preferred.
Excellent communication skills, both orally and in writing, are preferred.
Knowledge of health disparities in diverse communities is preferred.
Effective time management skills and the ability to define and act on priorities amid multiple responsibilities are preferred.
Desired experience working with Medi-Cal populations is preferred.
Desired bilingual/Spanish speaking is preferred.
