Banquet Captain

About The Equinox Resort

The Equinox Resort is a leading hospitality company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Our Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays

Our Approach to Employee Development

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

Job Summary

We are seeking a highly motivated Banquet Captain to join our team at The Equinox Resort. The Banquet Captain will be responsible for directing the set up and preparation of banquet rooms for banquet functions, serving and bussing tables, and clearing and tearing down banquet rooms at the end of the function.

Key Responsibilities

• Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces.
• Service to include picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
• Cleaning and assurance of clearances (for safety measures) of the back hall, organizing of storerooms, and all F&B spaces.
• Set up and break down for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
• Assists with event room setup according to meal period and table needs.
• Performs food & beverage duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
• Serves food and beverages to guests. Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen and/or dishroom/station.
• Clears, cleans, and sanitizes tables and/or counters & seats after guests are finished.
• Explains how various menu items are prepared, cooking methods, and ingredients.
• Knowledgeable of all service-related aspects of BEO as related to guests' dietary requests and restrictions. Shares this knowledge with the banquet team.
• Warmly provides accurate Resort information of offerings, events, amenities, and other.
• Using the 5/10 Rule, offers a warm and sincere welcome/farewell to all guests.
• Leads and interacts with all staff in a professional manner.
• Ensures final quality check on food and beverage items prior to serving guests.
• Monitors assigned tables for customer satisfaction, quality, and additional needs.
• Addresses any guest issue promptly and with a sense of urgency. Involved Sales and Marketing or F&B Leaders as appropriate.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).

Qualifications

• 2-4 years of food service experience, preferably Banquet service in a leadership role.
• Proactive and collaborative with a mindset of surpassing guest needs.
• Experience in a 4-star, 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional experience for all guests.
• Excellent communication skills.