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IT Infrastructure Service Delivery Specialist

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of high-quality IT infrastructure services that meet the needs of our clients.

Key Responsibilities

  • Service Delivery Budget Management
    • Develop and manage service delivery budgets, including resource allocation, cost management, and revenue forecasting.
  • IT Service Delivery Operation and Management
    • Oversee the day-to-day operations of IT service delivery, ensuring that services are delivered to the required quality standards.
  • Project Budgeting, Delivery, Scheduling, and Management
    • Manage project budgets, timelines, and resources to ensure successful project delivery.
  • Client, Vendor, and Stakeholder Management
    • Build and maintain strong relationships with clients, vendors, and stakeholders to ensure effective communication and collaboration.
  • Service Delivery Contract Management
    • Negotiate and manage service delivery contracts with clients, ensuring compliance with contractual obligations and managing customer expectations.

Requirements

  • Service Delivery Management Experience
    • Minimum 5 years of experience in service delivery management, with a strong track record of delivering high-quality services.
  • IT Infrastructure, System, and Networking Knowledge
    • Strong knowledge of IT infrastructure, systems, and networking, with the ability to analyze and resolve complex technical issues.
  • Managed Service Scheduling, Budgeting, Delivery, and Management
    • Experience in managed service scheduling, budgeting, delivery, and management, with a strong understanding of service delivery processes and procedures.
  • Service Delivery Management and Project Management
    • Demonstrated experience in service delivery management and project management, with a strong ability to lead and manage teams.
  • Education
    • Good degree in Electrical, Electronic Engineering or a related field.