Health Insurance Specialist

4 weeks ago

Cleveland, Georgia, United States OneMCI Full time
Job Title: Licensed Health Insurance Specialist

Job Type: Full-Time

MCI, a leading Business Process Outsourcing (BPO) company, is seeking a skilled Licensed Health Insurance Specialist to join our team. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Key Responsibilities:

  • Provide accurate and up-to-date information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs by analyzing their requirements and providing relevant solutions.
  • Engage with customers to understand their needs and provide personalized advice on insurance policies.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver exceptional customer service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Stay up-to-date with changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Collaborate with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements:

  • A high school diploma or equivalent is required.
  • A valid Healthcare Insurance License is mandatory.
  • Previous call center experience is preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Excellent communication and interpersonal skills.
  • Strong organizational and analytical skills.
  • Able to work in a fast-paced environment and multitask effectively.
  • Dependable and able to maintain attendance.
  • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds is required.
  • Two 21-inch monitors are needed.
  • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
  • Wireless connections are not allowed for accessing the company's systems.
  • A headset is required, and specific models will be recommended during the interview process.
  • Able to pass a background and/or security investigation with a fingerprint.
  • Able to pass a drug screening.

About OneMCI:

OneMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we value diversity and inclusion in our workplace.

Why Join OneMCI?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion. Our team is dedicated to delivering exceptional customer service and ensuring customer satisfaction and retention.

Equal Employment Opportunity:

OneMCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and we adhere to all applicable laws and regulations.

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