Store Experience Manager
5 days ago
AllSaints Retail is a global brand that values its employees as the backbone of its success. Our team members are passionate about delivering exceptional customer experiences and creating a welcoming environment for everyone who walks through our doors.
Job Description
We are seeking an experienced and skilled Floor Manager to join our team in one of our North American retail locations. As a key member of our store leadership team, you will be responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. This includes overseeing and providing leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. You will work closely with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support. Your role will also involve great organization, resilience, enthusiasm, and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Key Responsibilities
- Oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Work closely with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Develop and implement floor plans and rotas independently, setting the store up for success for the day.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
Requirements
To succeed in this role, you must have strong communication skills, be a natural leader with a passion for fashion, and have experience in a similar retail environment. You should also be comfortable working in a fast-paced environment, have excellent problem-solving skills, and be able to multitask with ease. Additionally, you should be honest, trustworthy, and dependable, living by our brand values. We are committed to developing truly diverse teams and creating an environment where everyone feels respected, valued, and able to give their best while contributing to the success of our brand.
Benefits
AllSaints offers a competitive hourly rate, a monthly commission program available to all team members, clothing benefits and discounts, and various management incentives tailored to match your skills, experience, and location. You will also have access to comprehensive Health & Wellbeing Benefits, including medical, dental, vision, flexible spending accounts, commuter and parking savings accounts, 401(k) enrollment with matching, paid time off and sick leave, enhanced paid parental benefits, voluntary additional life and disability coverage for spouse and child(ren), basic life and disability, short/long-term disability, employee assistance programs, and personal clothing discount.
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