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Customer Service Representative

1 week ago


Greenwich, Connecticut, United States Southern Tide Full time

Southern Tide is seeking a Customer Service Representative to join its retail store team in Greenwich, CT. The estimated salary for this position is $55,000 - $70,000 per year.

Key Responsibilities

The Sales Associate will be responsible for providing exceptional customer service, driving sales, and embracing brand positioning. They will work closely with the store management to exceed sales and service performance goals.

  • Deliver outstanding customer service, responding promptly to customer inquiries and resolving issues efficiently.
  • Develop a deep understanding of the Southern Tide brand, including its products, services, and target audience.
  • Cultivate strong relationships with customers, providing personalized recommendations and exceptional service.
  • Contribute to a positive and inclusive store atmosphere, fostering a sense of community among customers and colleagues.
  • Stay up-to-date on product knowledge, trends, and competitor activity, using this information to inform sales strategies and improve the customer experience.
  • Collaborate with the store team to achieve sales and service targets, participating in meetings and contributing to goal-setting initiatives.
  • Ensure the store appearance meets high standards, maintaining a clean and organized environment that reflects positively on the brand.
  • Identify opportunities to grow and improve the business, sharing ideas and insights with store management.
  • Maintain accurate inventory records, ensuring the integrity of stock levels and preventing losses.