Network Systems Engineer

2 days ago

Colorado Springs, Colorado, United States McCall Communications Consulting, LLC Full time
Job Summary

We are seeking a highly skilled Network Engineer to join our team at McCall Communications Consulting, LLC. As a Network Engineer, you will be responsible for providing technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches.

Key Responsibilities:

  • Provide phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches.
  • Proactively monitor the GSA infrastructure using SolarWinds and other tools.
  • Provide Help Desk assistance, including answering phones and or web content and monitoring the EM&EM Ticketing queue.
  • Maintain an audit trail and statistical records of all problems and conditions reported by the client.
  • Basic network and server configuration assistance.
  • Responds to complex technical control facility hardware and software problems.
  • Interfaces with telco vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Monitors and responds to hardware, software, and network related problems.
  • Supports routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, modems, and terminals).
  • Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance.
  • Troubleshoots network systems.
  • Supports testing, installation, and support of network communications, including LAN/MAN/WAN systems. Provides assistance for information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and operations.

Desired Qualifications:

  • Experience performing information network and physical infrastructure support including hardware/software for routers, switches, servers, printers, scanners, and video teleconferencing (VTC suites).
  • Experience supporting industry standard software products.
  • Experience troubleshooting wireless networks and Wireless Access Points (WAPs)
  • Must be willing to work a variety of shifts, including holidays as scheduled. This is a 24/7/365 NOC environment.
  • Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
  • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
  • Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (solarwinds), Cisco Prime, LAN/WAN control protocols.

Education and Experience:

  • 4 - 9 years of experience and bachelor's degree
  • Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Physical Requirements:

  • If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
  • Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
  • Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
  • Viewing computer screens and sitting for long periods of time.
  • Travel minimally (0-5%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

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