Mailroom Clerk

We are seeking a highly organized and detail-oriented individual to join our team as a Mailroom Clerk. As a key member of our operations team, you will be responsible for ensuring the smooth flow of mail and distribution services within our organization.

• Process and sort mail and courier items, including interoffice mail, magazines, and United States Postal Services (USPS) mail.
• Verify and maintain records of incoming and outgoing shipments, and prepare items for shipment.
• Track courier and accountable items, including FedEx, UPS, and Certified Mail.
• Properly package, mark, label, and process non-hazardous and hazardous materials using courier-specific software.
• Research and route unidentified and generic mail.
• Coordinate, stage, and transport bulk mail items.
• Receive, log, deliver, and track messenger items.
• Follow established processes and procedures, including client standard operating procedures (SOPs).
• Monitor packages for hazardous and suspicious materials.
• Respond to customer inquiries and requests in a timely and professional manner.
• Maintain accurate records of customer inquiries and fulfillment of requests.

• High school diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of domestic and international shipping of dangerous and non-dangerous goods, including country-specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.