Hospitality Ambassador

The Host/Hostess plays a vital role in ensuring a positive guest experience upon arrival and departure. This individual is responsible for providing a genuine and timely greeting, coordinating with existing systems, policies, and departmental standards to deliver exceptional service.

• Set up the Host/Hostess station according to restaurant guidelines.
• Assist in the steps of service and complete shift and closing side work as specified by the F&B Manager.
• Immediately alert a member of the leadership team in the event of any dissatisfied guest or service and/or quality issues.
• Clean and maintain the Host/Hostess Area.
• Have a thorough understanding of food safety and sanitation procedures.
• Assist with the clearing and reset of tables in a timely and sanitary fashion.
• Display polite, genuine, and professional phone etiquette as dictated by training documents or directives issued by the F&B Manager.
• Maintain a clean and sanitized environment as directed.
• Responsible for maintaining a regular, consistent attendance record.

• GED or High School Diploma preferred but not required.
• Must hold Food Handler Certification as a requirement.