Medical Receptionist

ProHealth Physicians, part of OptumCare, is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will play a vital role in ensuring a positive experience for our patients.

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.

• High School Diploma/GED (or higher).
• 1+ years of receptionist experience.

• Experience working with an electronic health record.
• Knowledge of medical terminology.
• Office Administrative/Receptionist/Clerical experience in a medical environment.
• Customer Service experience in retail, hospitality, etc.
• Knowledge of ICD-10 and CPT coding.

Connecticut Residents Only: The hourly range for Connecticut residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.