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Bilingual Patient Advocate

2 months ago

Amarillo, Texas, United States Elevate Patient Financial Solutions Full time
About the Role

Elevate Patient Financial Solutions is seeking a highly skilled and compassionate Bilingual Patient Advocate to join our team. As a key member of our team, you will play a vital role in connecting uninsured hospital patients with programs that will cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Provide exceptional customer service skills at all times
  • Participate in ongoing trainings to stay up-to-date on government programs and regulations
  • Maintain accurate and timely documentation in our company systems and hospital systems
  • Collaborate with hospital staff, case managers, social workers, and financial counselors
  • Answer incoming telephone calls, make outbound calls, and track paperwork for Medicaid patients
Requirements
  • High School Diploma or GED preferred
  • Prior hospital experience preferred
  • Adaptability when dealing with changing processes and government programs
  • Professional experience working with state and federal programs
  • Exemplary critical thinking skills
  • Ability to multitask and function in a fast-paced environment
  • Fluency in English and Spanish
What We Offer
  • Comprehensive benefits package
  • 401K matching program
  • 15 days of PTO and 7 paid holidays
  • Pet insurance and employee referral bonus program

We are an equal opportunity employer and welcome applications from diverse candidates. The salary for this role will be based on internal equity, experience, education, and location. If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply.