Client Support Associate

1 day ago


Flower Mound, Texas, United States Banfield Full time
About the Role:

We are seeking a highly skilled and dedicated Client Support Associate to join our team at Banfield Pet Hospital.

As a Client Support Associate, you will be responsible for providing exceptional customer service to pet owners, addressing their concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and web chat
  • Analyze client needs and recommend relevant products or services
  • Work collaboratively with the team to achieve goals and objectives
  • Manage high-volume of incoming requests while maintaining a positive attitude and composure under pressure

Requirements:

  • Associates degree preferred, or equivalent combination of education, training, and experience
  • Minimum one year of relevant customer service and/or call center experience
  • Excellent communication skills, both written and verbal
  • Able to multitask, prioritize, and manage time effectively

Banfield is an equal opportunity employer committed to creating a diverse and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development.



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