Service Engineer for Advanced Printing Solutions

2 months ago


Philadelphia, Pennsylvania, United States Xeikon Full time

About Xeikon

  • Ranked as the second largest in the realm of digital printing, we stand shoulder to shoulder with industry giants like HP, showcasing our cutting-edge printing technology.
  • With a legacy of over 30 years as pioneers in digital printing, we are committed to innovation.
  • We operate in a dynamic industry fueled by technological advancements, with our headquarters located in Belgium, Europe, featuring our own research and development center and manufacturing facility.
  • Our presence spans across 22 countries, including Europe, Asia Pacific, and the United States. Discover more about our parent company, Flint Group:
  • Annual revenue of 150 million.

Position Overview

We are in search of a Field Service Technician who is willing to travel extensively. We invite candidates with the following qualifications:

1. Recent graduates holding an Associate's degree in Electrical Engineering or a related discipline.

2. Military veterans with experience in electrical or mechanical technician roles.

3. Experienced field technicians with a background in capital equipment, telecommunications, or similar sectors.

Our comprehensive training program includes in-class instruction and mentorship, equipping you with the knowledge to become an expert in Xeikon equipment. The training period lasts approximately 3 to 4 months, during which you will accompany seasoned Xeikon Technicians to gain hands-on experience.

Key Responsibilities

  • Maintain communication with clients regarding all service activities, including scheduled arrivals and any changes that may arise.
  • Diagnose and troubleshoot equipment failures, performing repairs directly at customer locations.
  • Complete repairs in accordance with company standards, focusing on repair time, quality, and efficiency.
  • Manage parts inventory and return components as necessary after service calls.
  • Provide daily updates on service call activities and keep management informed of any issues requiring further attention.
  • Engage in special projects as assigned.

Qualifications

  • A degree or certification in electrical engineering or a technical field is advantageous.
  • Strong mechanical, electrical, and computer skills are essential.
  • Prior field experience and familiarity with extensive travel are beneficial.
  • Willingness to travel over 80% of the time with minimal notice is required; flexibility for on-call duties, including weekends, is necessary.
  • Knowledge of the printing industry is a plus.
  • Excellent organizational, leadership, interpersonal, and computer skills are required.
  • Ability to regularly lift and/or move up to 25 lbs., frequently lift or move up to 50 lbs., and occasionally lift more than 100 lbs.

Compensation and Benefits

We offer a competitive hourly wage along with overtime pay (including travel time). Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance.
  • Short- and long-term disability coverage.
  • 401(k) retirement plan.
  • Paid time off.

Equal Opportunity Employer



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