Senior Engagement Center Manager
4 weeks ago
About the Opportunity
We are looking for a seasoned Senior Contact Center Manager to lead our team in delivering exceptional customer experiences. With 5+ years of experience in supervisory/management roles, you will be responsible for maximizing team performance, driving growth, and ensuring customer satisfaction.
Key Responsibilities:
- Supervise daily operations, monitor call metrics, and improve productivity.
- Analyze operational data to identify areas of improvement and drive results.
- Collaborate with cross-functional teams to develop and implement process improvements.
Requirements:
- Bachelor's Degree required.
- Strong leadership and coaching skills.
- Excellent communication and interpersonal skills.
What We Offer:
- A salary range of $110,000 - $130,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A company-matched 401(k) plan.
- Flexible PTO and sick time.
About Us:
Syneos Health is a global leader in the pharmaceutical industry, committed to improving patient outcomes through innovative solutions.
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