Concierge

3 weeks ago


Atlantic City, New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

We are seeking a skilled Concierge to join our team at Hard Rock Hotel and Casino Atlantic City.

Job Description

Overview

The primary responsibility of this role is to provide exceptional guest service, ensuring a memorable experience for all visitors.

  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Maintain a professional and positive attitude at all times.
  • Be knowledgeable about menu offerings and make recommendations as needed.
  • Evaluate guest needs and respond accordingly.
  • Thank guests with genuine appreciation and bid farewell.
  • Handle phone calls efficiently and professionally.
  • Communicate clearly and respectfully with guests and colleagues.
  • Anticipate guest needs and engage in conversation to enhance their stay.
  • Rearrange seating and settings as necessary.
  • Maintain cleanliness throughout the shift.
  • Report any maintenance issues.
  • Assist with entering reservations.

Qualifications

We require at least six months of related experience, excellent communication skills, flexibility, and adaptability.

Estimated Salary:

$45,000 - $55,000 per year.



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