Concierge
3 weeks ago
We are seeking a skilled Concierge to join our team at Hard Rock Hotel and Casino Atlantic City.
Job DescriptionOverview
The primary responsibility of this role is to provide exceptional guest service, ensuring a memorable experience for all visitors.
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Maintain a professional and positive attitude at all times.
- Be knowledgeable about menu offerings and make recommendations as needed.
- Evaluate guest needs and respond accordingly.
- Thank guests with genuine appreciation and bid farewell.
- Handle phone calls efficiently and professionally.
- Communicate clearly and respectfully with guests and colleagues.
- Anticipate guest needs and engage in conversation to enhance their stay.
- Rearrange seating and settings as necessary.
- Maintain cleanliness throughout the shift.
- Report any maintenance issues.
- Assist with entering reservations.
Qualifications
We require at least six months of related experience, excellent communication skills, flexibility, and adaptability.
Estimated Salary:
$45,000 - $55,000 per year.
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