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Pet Host

2 months ago

Round Rock, United States PetSuites Full time

{"title": "Pet Host Job Description", "sections": [{"title": "About Us", "content": "At PetSuites, we're passionate about providing exceptional services for dogs and cats. Our team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces."}, {"title": "Responsibilities", "content": "\u2022 Provide exceptional customer service by following our Service Foundation principles.\u2022 Answer all incoming calls, respond to voicemails and emails.\u2022 Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.\u2022 Manage cash, check, and credit card transactions and reporting/reconciling\u2022 Gets to know clients and their pet's names on a regular basis\u2022 Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. \u2022 Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. \u2022 Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.\u2022 Obtain vaccination records from veterinary offices and input into the computer.\u2022 Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.\u2022 Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.\u2022 Help initiate \"white glove\" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are \"sold out\".\u2022 Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers\u2022 Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.\u2022 Notifying manager on duty or ordering when levels of inventory are low in the following areas: Retail\u2022 Cleaning products for lobby areas and office supplies\u2022 Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.\u2022 Consult with other departments\u2022 Work with a team who all exemplify these qualities: \u2022 A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.\u2022 Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.\u2022 Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.\u2022 Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these \"lifetime clients\".\u2022 Must be able to multitask and be very detailed oriented. Must be able to start and stop work. \u2022 Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.\u2022 Conflict Resolution - Ability to handle conflict with tact and diplomacy\u2022 Good team work and willingness to assist other departments as necessary\u2022 Cheerful, friendly, positive team-oriented attitude\u2022 Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.\u2022 Reliable, punctual, and dependable\u2022 Ability to work a flexible schedule, including holidays and weekends\u2022 Ability to take direction well and apply it independently \u2022 Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound\u2022 Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently \u2022 Physically able to handle dogs of all sizes and to lift up to 60 lbs. \u2022 Other duties as assigned."}, {"title": "What We Offer", "content": "At PetSuites, we're committed to providing a positive and supportive work environment. We offer a competitive salary, paid time off, health insurance, dental insurance, vision insurance, 401k match, and more."}], "contact": "If you're passionate about providing exceptional service to pets and their owners, we'd love to hear from you Please submit your application and resume to [insert contact information]."}