Night Auditor

The Night Auditor is a critical role within our hotel operations, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be the primary point of contact for guests and associates during the overnight shift, providing exceptional customer service and ensuring a seamless experience for all.

• Front Desk Operations: Manage the front desk during the overnight shift, handling guest check-ins, check-outs, and resolving any issues that may arise.
• Financial Management: Prepare and balance the day's work, including movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, and other financial transactions.
• Security and Safety: Conduct security walks, ensure all areas are locked and secured, and respond to emergency situations as needed.
• Guest Services: Handle guest requests, resolve issues, and provide exceptional customer service to ensure a positive experience for all guests.
• Communication: Maintain radio contact with other associates during the shift, ensuring seamless communication and collaboration.
• Training and Development: Train new Night Auditors as requested by management, ensuring a smooth transition and continuity of operations.
• Reporting and Administration:
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e. revenue printouts, charge and paid folios, vouchers, and checks) as directed by S.O.P.'s.
• Run morning reports according to Aimbridge Hospitality procedures.
• Assign delivery of newspapers daily.
• Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific).
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary).
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.