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Guest Service Manager

1 week ago

Joliet, Illinois, United States Hollywood Casino Joliet Full time

At Hollywood Casino Joliet, we're redefining the entertainment experience. We're a dynamic team of professionals driven by our passion for delivering exceptional guest service. As a key member of our Housekeeping team, you'll play a crucial role in ensuring that every guest leaves with a lasting impression.

About the Role:

This is an exciting opportunity to join our team as a Guest Service Manager. You'll oversee the day-to-day activities of our housekeeping staff, ensuring that all areas of the premises are maintained to the highest standards. Your attention to detail and commitment to excellence will set us apart from the competition.

Key Responsibilities:
  • Scheduling and Staff Management: Review workflow and staffing levels, assigning work to staff to ensure optimal coverage.
  • Quality Control: Inspect assigned areas to provide feedback on cleanliness and maintenance, driving continuous improvement.
  • Training and Development: Provide coaching, training, and counseling to housekeeping team members to enhance their skills and knowledge.
  • Guest Service: Foster a positive attitude, creating a fun and entertaining experience for our guests and team members alike.