Sales Associate

4 weeks ago

San Antonio, Texas, United States AvalonBay Communities Full time
Job Title: Entry Sales Associate

AvalonBay Communities is seeking a highly motivated and customer-focused Entry Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless leasing experience for prospective residents.

Key Responsibilities:
  • Administer all duties related to property tours, including virtual and self-guided tours, while providing stellar customer service and a positive experience for prospective customers.
  • Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools.
  • Promptly respond to pre-tour, during-tour, and post-tour assistance needs.
  • Handle inbound and outbound calls per scheduled shift.
  • Conduct virtual tours with prospects (audio and video capabilities are required components for this position).
  • Professionally present and educate prospective residents on pricing, availability, layout, amenities, design, and features of the community and brand, as well as the surrounding area/neighborhood.
  • Cross-sell potential prospects to other AvalonBay communities where needs can be met.
  • Address and resolve customer service concerns.
  • Accurately complete touring-related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
  • Maintain all documentation in accordance with AvalonBay policy and procedure.
  • Work in a collaborative team environment with fellow team members and the onsite team. Actively participate in coaching, training, and personal development while visible on camera.
Requirements:
  • Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
  • Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience.
  • Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience.
  • Gathers and retains site-specific knowledge of various communities within the portfolio to share with prospective residents.
  • Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing, and availability as well as local community, neighborhood, and areas of interest.
  • Reads and writes English as demonstrated by clear and concise written and verbal communications.
  • Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.
  • Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
  • Demonstrates exceptional attention to detail and problem-solving skills.
  • Exhibits ability and willingness to work on a flexible schedule.
Technical Requirements:
  • Hardwired desktop to internet router, Wi-Fi is prohibited.
  • Minimum internet speed of 25 Mbps down and up.
  • Dedicated workspace for desktop and minimum of two monitors setup at associate's cost, unless otherwise required by law.
  • Dedicated workspace that is secure, safe, quiet, and ergonomically sound.
  • Associate responsible for maintaining adequate business tools to perform job.
  • Job may not be performed or moved to another dedicated workspace without manager and HR approval.
How AvalonBay Supports You:

AvalonBay is committed to providing a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more. We also offer growth opportunities based on achievement and promotion from within, as well as a culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop, and retain associates with a wide range of backgrounds, experiences, and perspectives and create an environment that encourages all voices to be heard, understood, and appreciated.

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