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Customer Support Sales Representative
2 months ago
SALES SUPPORT ASSOCIATE
FCX Systems Inc. is seeking a dedicated Sales Support Associate to join our team. The primary responsibilities for this role include:
Key Responsibilities:- Generate and deliver quotes in response to customer inquiries, and create sales orders upon receiving customer purchase orders.
- Accurately document and archive all costing utilized in the preparation of quotes.
- Prepare and present submittals for customer evaluation and approval.
- Assist customers with product information, warranty details, delivery timelines, and product returns.
- Collaborate with Logistics and Production teams to ensure timely delivery of products to customers.
- Address customer inquiries regarding products, pricing, availability, and credit terms.
- Engage with customers post-sale or contract signing to resolve issues and provide ongoing assistance.
- Offer administrative support to the Director of Executive Sales and Executive Sales Associates.
- High School Diploma (or equivalent).
Candidates must possess effective communication skills to interact with customers and internal teams through both written and verbal means. A fundamental understanding of computer systems, fax machines, and telephone operations is essential. Additional qualifications include the ability to multitask, perform calculations, interpret various financial terms such as percentage discounts and payment conditions, and generate routine reports and correspondence for internal and external communications. A collaborative team spirit is also crucial.
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