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Room Service Attendant
2 months ago
Why Choose Us:
Position requires weekend availability.
Sage Hospitality is dedicated to enhancing the art of hospitality, continually innovating while maintaining the comfort of our guests worldwide. As a host, you will uphold the promise of Exceptional Hospitality by providing thoughtful, heartfelt, and forward-thinking service that honors our legacy.
At our establishment, we empower and support you to create memorable experiences for both guests and fellow team members. Sage Hospitality is one of the nation's leading hotel and restaurant management companies, fostering a dynamic and progressive culture that values customer service and brings together individuals passionate about enriching lives, one experience at a time.
Our hotel features numerous guest rooms and extensive meeting space, conveniently located with easy access to local attractions. We celebrate uniqueness, not only in the experiences we provide to our guests but also in how we treat our team members. Authenticity is at the core of our identity, and we strive to cultivate a community grounded in integrity, respect, innovation, and collaboration.
Job Overview:
This hybrid role encompasses both In-Room Dining delivery and bussing responsibilities.
Key Responsibilities:
- Set up and deliver all food and beverage orders in accordance with established guidelines and company standards.
- Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation standards.
- Prepare and deliver all VIP amenities.
- Service hospitality suites following established policies and procedures.
- Complete all shift sidework as outlined in the hotel's operating procedures.
- Address customer needs, issues, and comments to ensure a quality experience and enhance future sales.
- Report all communications to the immediate shift supervisor.
- Handle cash transactions in accordance with company policies.
- Buss tables in the restaurant as needed.
- Assist with delivering amenities to guest rooms, such as towels and coffee.
Qualifications:
Education: High school diploma or equivalent.
Experience: Previous experience in a similar role for a minimum of three months.
Knowledge and Skills:
- Basic knowledge of customer service principles and restaurant operations.
- Familiarity with standard cash-handling procedures.
- Fluency in oral and written English.
- Ability to see detailed guest checks and observe the restaurant environment.
- Manual dexterity to handle trays and food items.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to lift, push, pull, and carry up to 50 lbs.
- Mobility to travel up to 300 feet regularly throughout the shift.
- Continuous standing during preparation and service hours.
- Moderate hearing and excellent vision for effective communication and quality assurance.
Work Environment:
Physically demanding role requiring prolonged standing, walking, and lifting in an indoor environment.
Benefits:
- Eligible for the company’s 401(k) program with employer matching.
- Employee Assistance Program.
- Discounts at Marriott and Sage Hotels and Restaurants worldwide.
- Free on-site parking.
- One complimentary hot meal per shift.
- Paid sick time off.
- Supplemental pay through tips.