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Director of Client Operations Manager
2 months ago
Premise Health is seeking a seasoned professional to fill the role of Director of Client Operations. This position will oversee the management of multiple employer worksites across various lines of health and fitness-related services within a geographic area.
Key Responsibilities- Serve as the primary client contact for strategic integration and expansion opportunities, ensuring exceptional client satisfaction and value-added strategies.
- Identify and implement processes to improve overall performance of health centers, defining innovative measurements of performance standards to integrate corporate strategies.
- Demonstrate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to drive strategic and relevant operational outcomes.
- Strategically identify and solve complex problems effectively, utilizing internal support to develop proactive approaches.
- Coordinate and facilitate communication across virtual sites, navigating multilayer client relationships with vendors, consultants, and other stakeholders.
- Provide effective leadership, coaching, and mentoring at the site level, building talent to proactively manage additional lines of service.
- Participate in sales processes and serve as an escalation point for clients.
- Consult with Medical, Legal, or Compliance departments regarding regulations, practices, and certification requirements.
- Manage site-level supervisors and oversee the client/site meetings, committees, and task forces to support strategic initiatives and goals.
- Bachelor's degree in a related field or equivalent experience.
- 7+ years of experience in a business environment or related industry, managing others.
- Experience working as a licensed healthcare professional is preferred.
- Experience managing virtual teams and healthcare services is highly desirable.
- Prior budget and P&L responsibility is a plus.
- Demonstrated experience with medical information management systems is essential.
- Demonstrated process or efficiency management experience.
- Strong Excel, PowerPoint, Word, and Outlook skills are required.
- Excellent written, verbal, and presentation skills are necessary.
- Ability to work independently and as a team member, with strong relationship-building skills.
- Ability to interact at all levels of the organization, both internal and external.
- Demonstrated strong leadership skills and adaptability.
Premise Health is the world's leading direct healthcare provider, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We partner with our clients to offer fully connected care, in-person and in the digital environment. Our team is dedicated to simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care.
What We OfferPremise Health offers a wide range of dynamic, purpose-driven career opportunities. We provide competitive pay, benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays, and vacation time. Our company-sponsored wellness program and commitment to work-life balance make us an attractive employer for those seeking a fulfilling career in healthcare.
Equal Opportunity EmployerPremise Health is an equal opportunity employer, valuing inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
