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Client Care Associate
2 months ago
Overview of Customer Care:
We are actively seeking dedicated customer service professionals, preferably with a background in Insurance and Benefits, to become part of our vibrant team at USAble Life. This role transcends the typical call center environment. You will be assisting customers during challenging times, and it is essential to bring your best self to the table. Ideal candidates will possess experience in a fast-paced call center, adeptly addressing intricate customer issues with empathy and poise. Our Customer Care Representatives recognize the significance of delivering exceptional service, responding effectively to customer inquiries, and ensuring high levels of customer satisfaction. Upholding our commitment to making a positive impact in our customers' lives requires excellence in both communication and action, which our Customer Care Team exemplifies daily.
Career Stability: If you are not someone who values career stability, this may not be the right opportunity for you. We prioritize our employees and customers and seek individuals who consistently show up and fulfill their commitments.
Work Hours: Candidates should be available for varying shifts from 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST.
What We Offer:
- A culture that celebrates, empowers, and inspires a diverse workforce.
- Compensation ranging from $40,000 to $45,000 based on experience.
- Comprehensive and affordable benefits package, including Medical, Dental, Vision, and company HSA contributions within 31 days.
- Consistent hours: Monday - Friday, with no weekends or holidays.
- 401(k) plan with up to a 6% match, fully vested from day one.
- PTO available from the start, plus 11 paid holidays.
- Potential for a yearly performance bonus of $2,000.
- Remote work opportunity with company-provided equipment.
- Paid training program lasting 6 weeks.
- A collaborative and team-oriented environment.
- Opportunities for career advancement.
- Tuition reimbursement programs.
- Wellness initiatives.
- Employee Resource Groups.
- This position is remote.
- Dedicated to providing the best insurance products for our clients.
- Invested in the success of our team members.
- Engaged as a diverse group working together to exceed expectations.
- Awarded as a multi-year Best Places to Work by Arkansas Business.
- Exhibit high standards of care, service, and accountability in all interactions.
- Handle a significant volume of calls regarding complex and sensitive insurance benefits and claims matters.
- Communicate with professionalism and empathy to assist members and employers in understanding their insurance options.
- Demonstrate our commitment to providing peace of mind.
- Ensure we remain the preferred choice for employers, insurance agents, benefits administrators, and brokers.
- Show proficiency in our products and services.
- Deliver exceptional service by actively listening and empathizing with callers' needs.
- Review and clearly explain coverage details, claims statuses, and decisions.
- Utilize multiple computer systems to provide accurate information and resolve inquiries.
- Maintain detailed notes on all service interactions in our Customer Management System (Salesforce).
- Manage self-reporting related to productivity as required.
- Excellent communication skills, both verbal and written.
- Regular and punctual attendance is a fundamental expectation.
- Experience in a high-volume call center environment is essential.
- Ability to listen, probe for information, and understand customer needs.
- Strong critical thinking and problem-solving abilities.
- Proficient in navigating multiple administrative systems to locate information and resolve requests.
- Self-sufficient with effective time management skills.
- Familiarity with MS Office, including Word, Excel, and Outlook.
- Understanding of customer data sensitivity and the ability to protect information.
- Commitment to perfect attendance during the training period.
- Experience in Life, Health, or Supplemental Insurance is preferred.
- Bilingual in English and Spanish is an advantage.
- High school diploma or GED.
- Two years of experience in a customer-facing role, either via phone or in person.
- Demonstrated career stability.
- Equivalent military experience is also acceptable.
- Associate's Degree in Communications, Marketing, Business Administration, Insurance, or a related field.
- Two years of experience in the insurance sector.
USAble Life is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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