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Quality Management Coordinator

2 months ago

Shreveport, Louisiana, United States Christus Health Full time

Overview:

In a High-Reliability Organization, the Quality Management Coordinator, reporting to the Director of Quality, is tasked with the coordination and acquisition of data from various source systems that pertain to clinical quality management, regulatory compliance, and performance enhancement metrics. This role employs methods such as audits, tracers, chronologies, root cause analysis, and skill validation activities to ensure high standards of quality management.

The QM Coordinator will provide expert support for Quality Management functions, which include data abstraction, aggregation, analysis, and medical record review aimed at quality assessment. This individual is expected to demonstrate their proficiency in quality management and performance enhancement through the coordination and maintenance of clinical quality initiatives that support ongoing performance improvement programs. The role involves analyzing data trends to identify opportunities for improvement and process optimization.

Key Responsibilities:

  • Meet the expectations outlined in the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Effectively communicate with diverse audiences.
  • Exhibit proficiency in computer skills, particularly with EXCEL, PowerPoint, MS Office, and flowchart tools.
  • Possess knowledge of High-Reliability Principles and PDSA methodology.

Core Competencies:

  • Quality Leadership and Integration: Advance the organization's commitment to healthcare quality through collaboration, learning opportunities, and effective communication. Lead the integration of quality into the organizational framework to achieve strategic objectives.
  • Performance and Process Improvement: Utilize performance and process improvement methodologies, project management, and change management techniques to support operational and clinical quality initiatives, thereby enhancing performance and achieving organizational goals.
  • Population Health and Care Transitions: Evaluate and enhance healthcare processes and care transitions to promote efficient, effective, and safe care for defined populations.
  • Health Data and Analytics: Leverage the organization's analytical capabilities to guide data-driven decision-making and inform quality improvement initiatives.
  • Regulatory and Accreditation: Oversee organization-wide processes for evaluating, monitoring, and enhancing compliance with internal and external requirements, including preparation for regulatory and accreditation surveys.
  • Patient Safety: Foster a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm.
  • Quality Review and Accountability: Direct activities that support compliance with organization-wide voluntary, mandatory, and contractual requirements for data acquisition, analysis, reporting, and improvement.
  • Professional Engagement: Engage in the healthcare quality profession with a commitment to ethical practice, continuous competence enhancement, and advancement of the field.

Qualifications:

  • Graduate of an accredited nursing school or practical certificate program is required.
  • A minimum of three years of healthcare experience.
  • One year of quality management experience is preferred.
  • LVN/LPN or RN license is required.
  • CPHQ (Certified Professional in Healthcare Quality) certification is preferred.

Work Schedule:
TBD

Work Type:
Full Time

EEO Compliance:
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