Banquet Event Coordinator

2 weeks ago

Arden, United States Bojangles' Full time
Banquet Captain Job Description

A Banquet Captain plays a pivotal role in ensuring the seamless execution of events, particularly in the hospitality industry. This position demands exceptional leadership skills, efficiency, and attention to detail. The Banquet Captain will guarantee the success of banquet events by overseeing all aspects of planning, execution, and customer satisfaction.

Key Responsibilities:
  • Event Coordination: Run the floor and coordinate food and drink service by liaising with the kitchen and service staff.
  • Inventory Management: Manage the inventory of alcohol, supplies, equipment, and furniture.
  • Facility Maintenance: Ensure the venue and facilities remain neat and clean.
  • Event Setup: Oversee banquet event setup and ensure all details align with client requirements.
  • Staff Direction: Direct banquet staff throughout the event, ensuring they provide excellent customer service.
  • Issue Resolution: Address and resolve any issues or complaints from guests in a professional and timely manner.
  • Inventory Monitoring: Monitor and manage inventory of alcohol, supplies, and equipment.
  • Client Communication: Communicate with clients before, during, and after the event to ensure satisfaction and build relationships for future bookings.
  • Staff Training: Provide training and guidance to banquet staff on customer service and serving etiquette.
  • Event Logistics: Manage event logistics, including room set-ups, equipment, and supplies.
  • Administrative Tasks: Conduct pre-event briefings and post-event evaluations, and perform administrative tasks such as event reports and staff schedules.
Qualifications:
  • Experience: Previous experience in banquet or event management, with demonstrated leadership abilities.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with clients, staff, and management.
  • Organizational Skills: Excellent organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
  • Knowledge: Knowledge of food and beverage service procedures, including wine service and menu presentation.
  • Adaptability: Ability to remain calm and composed under pressure, with the flexibility to adapt to changing circumstances.
  • Computer Skills: Proficiency in basic computer skills, including email, spreadsheets, and event management software.
  • Availability: Availability to work evenings, weekends, and holidays as required by the demands of the job.
  • Certification: Certification in food safety and alcohol service (e.g., ServSafe) may be preferred.
Physical Requirements:
  • Lifting: Occasional lifting of up to 40 pounds.
  • Physical Activity: Extended periods of time spent walking and/or standing.

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