Technical Service Coordinator

6 days ago

Thomson, Georgia, United States KSB SE and Co KGaA Full time
Job Summary

KSB SE and Co KGaA, a leading global supplier of pumps, valves, and related services, is seeking a highly skilled Technical Service Coordinator to join our team. As a key member of our Service Operations department, you will play a crucial role in ensuring the efficient and effective delivery of our services to customers.

Key Responsibilities
  • Project Coordination: Oversee projects from start to finish, including assisting with and leading the assembly and disassembly of various rotating equipment.
  • Customer Service: Provide excellent customer service skills, strong interpersonal abilities, and the capacity to manage high-pressure situations to meet deadlines and budget constraints.
  • Technical Support: Interpret service orders and JDS forms to confirm the availability of the scope of work, technical data, and customer requirements before assigning tasks to technicians.
  • Documentation: Prepare rework drawings and technical instructions for workshop technicians and vendors, including quality control plans.
  • Communication: Maintain continuous coordination and interaction throughout all stages with the Service and Operations Manager, shop personnel, sales, and vendors to meet customer expectations.
Requirements
  • Experience: 5 to 8 years of experience in an industrial environment with mechanical and technical skills, including the ability to read and interpret drawings.
  • Education: Bachelor's degree in engineering or a related technical field with 2-3 years of experience OR alternative: Two-year degree in a technical or mechanical field with 3-5 years of experience, or 5 to 8 years of experience in a custom manufacturing or service environment.
  • Skills: Excellent verbal and written communication skills, skilled in multitasking, reliable, ethical, responsive, and adept at handling stress while adjusting to changes in a dynamic environment.
  • Technical Knowledge: Knowledge of various pump designs, components, and other rotating equipment, understanding of different shaft seals and sealing plans, including mechanical seals and packing, and strong understanding of bearing fits, gearing, failure analysis, and repair methods.
  • Computer Skills: Proficient in ERP systems (SAP/C4C, Oracle, CRM, etc.), Microsoft (Outlook, Word, Excel, SharePoint), Adobe, and AutoCAD.
Working Conditions
  • Physical Requirements: Depending upon the particular needs of the area/department, physical requirements may include, but are not limited to, lifting up to 70 lbs. and 50 lbs., squatting, pulling, kneeling, pushing, and bending.
Company Culture

KSB SE and Co KGaA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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