HVAC Sales and Service Representative
1 week ago
About Johnson Controls
As a global leader in smart, healthy and sustainable buildings, we strive to reimagine the performance of buildings to serve people, places and the planet.
Competitive Salary: $45,000 - $65,000 per year, depending on experience and qualifications
Job Description:
We are seeking an experienced HVAC Sales and Service Representative to join our team. The successful candidate will be responsible for managing customer orders from receipt to shipment while providing exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Communicate daily with customers via phone and email
- Enter customer orders into Order entry system the same day the order is received
- Promote and support sales promotions
- Collaborate with regional sales force and other field staff to deliver premier customer service
- Research and resolve customer complaints and issues
- Provide same day responses to scheduled dates and backorder status of product
- Research and process credit and return requests
- Perform daily maintenance to customer orders to ensure timely delivery based on customer demand
Required Skills and Qualifications:
- High School diploma or equivalent combined education and experience
- Experience related to Customer Service and high-volume calls
- Proficiency in a Windows operating environment, including email and Microsoft Office software
- Strong interpersonal skills and decision-making abilities
- Effective and professional communication and organization skills
- Strong conflict resolution skills
- Ability to work effectively in a high-volume fast-paced environment
- Forklift Experience preferred
Benefits:
- Competitive salary and benefits package
- Comprehensive benefits package, including 401K, medical, dental, and vision care
- Paid vacation, holidays, and sick time
- Extensive product and on-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- JCI Employee discount programs (The Loop by Perk Spot)
Join Our Team: As a valued member of the Johnson Controls family, you will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development.
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