Communication Specialist

4 days ago


Bethesda, Maryland, United States cFocus Software Incorporated Full time
Job Summary
CFocus Software Incorporated is a leading provider of software solutions, and we are seeking a skilled Communication Specialist to join our team in Bethesda, MD. The estimated salary for this role is $60,000 - $70,000 per annum.

In this role, you will be responsible for providing exceptional customer service and communication support to our clients. You will handle incoming inquiries, resolve issues, and ensure that our clients receive prompt and professional responses. As a Communication Specialist, you will be the face of our company, and your excellent communication skills will be essential in building strong relationships with our clients.

The successful candidate will have a minimum of 2 years of customer service experience, excellent communication skills, and the ability to work in a team environment. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.

Key Responsibilities:
  • Provide internal or external customer service and relationship management via telephone.
  • Respond to incoming inquiries by telephone and e-mail.
  • Maintain accurate records of all inquiry activities.
  • Communicate effectively with clients to resolve issues and concerns.

Requirements:
  • High school diploma or GED.
  • Minimum 2 years customer service experience, or equivalent.
  • Proficient in MS Office and similar applications.
  • Excellent communication skills in both written and verbal communications.


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