Patient Care Associate

5 days ago


Bloomfield, New Jersey, United States Green Thumb Industries INC Full time
Job Title: Patient Care Specialist

At Green Thumb Industries INC, we're seeking a skilled Patient Care Specialist to join our team. As a Patient Care Specialist, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our patients.

Responsibilities:
  • Assist patients in a customer-facing, intimate retail environment, providing personalized support and guidance.
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs.
  • Ensure the sales floor is properly stocked and maintain a well-presented store environment.
  • Stay up-to-date with product knowledge and provide accurate information to patients.
  • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction.
  • Complete duties assigned during scheduled shifts, including cash handling, verification of paperwork, and accurate use of the Point of Sale (POS) system.
Qualifications:
  • 1+ year of customer service experience, preferably in a specialty, customer-facing retail environment.
  • High school diploma or equivalent.
  • Consistent demonstration of excellent customer service skills.
  • Previous experience with POS systems.
  • Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies.
Working Conditions:

While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions. Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance) and work in varying and sometimes adverse weather conditions.


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