Latham Pool Support Specialist

3 days ago


Latham, New York, United States Latham Pool Products Full time

**About the Role**

We are seeking a skilled Customer Service Representative to join our team at Latham Pool Products. As a key member of our support team, you will play a vital role in providing exceptional customer service and ensuring the satisfaction of our customers.

**Responsibilities**

  • Assign and manage customer inquiries using our CRM system.
  • Develop comprehensive knowledge of our products, brands, and pricing programs to effectively respond to customer requests.
  • Utilize multiple tools and systems to research, calculate, and enter customer requested quotes and orders.
  • Analyze and resolve customer critical care preferences requiring complex problem-solving.
  • Create kit orders, stock quotes, and orders using our Pool Kit Configurator tool.
  • Perform quality audits on pre/post order entry.
  • Resolve customer and internal order hold requests.
  • Process customer payments, returns, merchandise claims, and remake requests.

**Requirements**

  • High school diploma or equivalent required.
  • Associate or bachelor's degree preferred.
  • 3-year customer service or related experience or 6 months experience as a LPP Customer Service Representative II.
  • Previous experience in pool, manufacturing, distribution, or design industry preferred.
  • Excellent telephone and interpersonal skills.
  • Strong organizational skills, ability to multi-task and meet deadlines.
  • Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
  • Basic math and reading comprehension skills.
  • Ability to collaborate with diverse customers and colleagues.

**Benefits**

  • Hourly wage: $19.75-$21.00.
  • Flexibility to work alternative shifts or workweeks.
  • Opportunity to work from home/remotely as needed.

**Note**

The first 90 days will be spent in-office for training, after which remote work may be considered.



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