Latham Pool Support Specialist
3 days ago
**About the Role**
We are seeking a skilled Customer Service Representative to join our team at Latham Pool Products. As a key member of our support team, you will play a vital role in providing exceptional customer service and ensuring the satisfaction of our customers.
**Responsibilities**
- Assign and manage customer inquiries using our CRM system.
- Develop comprehensive knowledge of our products, brands, and pricing programs to effectively respond to customer requests.
- Utilize multiple tools and systems to research, calculate, and enter customer requested quotes and orders.
- Analyze and resolve customer critical care preferences requiring complex problem-solving.
- Create kit orders, stock quotes, and orders using our Pool Kit Configurator tool.
- Perform quality audits on pre/post order entry.
- Resolve customer and internal order hold requests.
- Process customer payments, returns, merchandise claims, and remake requests.
**Requirements**
- High school diploma or equivalent required.
- Associate or bachelor's degree preferred.
- 3-year customer service or related experience or 6 months experience as a LPP Customer Service Representative II.
- Previous experience in pool, manufacturing, distribution, or design industry preferred.
- Excellent telephone and interpersonal skills.
- Strong organizational skills, ability to multi-task and meet deadlines.
- Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
- Basic math and reading comprehension skills.
- Ability to collaborate with diverse customers and colleagues.
**Benefits**
- Hourly wage: $19.75-$21.00.
- Flexibility to work alternative shifts or workweeks.
- Opportunity to work from home/remotely as needed.
**Note**
The first 90 days will be spent in-office for training, after which remote work may be considered.
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