Fashion Stylist Professional
1 week ago
Loudéac, Bretagne, United States
Knitwell Group
Full time
About Knitwell GroupKnitwell Group is a leading fashion brand that creates modern, feminine, and versatile clothing for women. Our goal is to empower women to find their authentic self-expression and feel confident in every aspect of their lives.
We are seeking a highly skilled Fashion Stylist Professional to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional client service, building strong relationships with clients, and promoting our brand's values and aesthetic.
Main Responsibilities:
- Embody the Knitwell Group values and set an example through your behavior and actions.
- Ensure compliance with all company practices and procedures.
- Participate in additional responsibilities as assigned by the Store Manager, Co-Manager, or Sales Leads.
- Meet or exceed divisional, store, and individual financial and credit goals while contributing to the store's overall objectives.
- Provide outstanding client service by anticipating client needs, exceeding expectations, and adhering to our service standards.
- Acknowledge, interact, and build relationships with clients, creating loyalty and multi-tasking effectively.
- Address client concerns, resolve issues when possible, and involve management as necessary.
- Present a friendly, energetic, and engaging demeanor, always being respectful and professional.
- Take ownership, solicit feedback, and incorporate it for growth and development – Consistently receive positive, unsolicited client feedback.
- Communicate effectively with store management, team members, and external clients in person, through written correspondence, and over the phone.
- Built collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences.
- Embody our values and behaviors, inspiring the team by leading by example through words and actions – Support an environment of learning and trust by acting as a positive role model.
- Responsible for compliance with all company policies, practices, and procedures, as well as federal, state, and local laws.
- Complete opening/closing procedures and tasks as directed by Leadership Team with a client focus (e.g., replenishing merchandise; recovering the store and styling rooms; processing shipments, including unpacking, hanging, steaming; cleaning, including dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing price changes).
- Meet merchandise processing standards and maintain an organized and accessible work area.
- Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets.
- Maintain a safe work environment and report any potential hazards to store management (e.g., ensuring exits are unobstructed, ceiling clearance in the stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.).
- Participate and assist in preparing for the store's inventory.
- Report to work as scheduled; record time worked accurately using our Time and Attendance system; remain flexible to meet business needs.
- Follow all operational guidelines, processes, and procedures.
- Review Bulletin Boards daily.
- Demonstrate a desire and ability to be learner-responsible and navigate our computer learning systems.
- Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments).
- Show proficiency in using Distributed Order Maintenance (DOM's) and StyleFinder to locate products for clients and process transactions accurately.
- Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold.
- Understand and operate the functions of the Point-of-Sale (PDT) Terminal.
- Understand and clearly articulate our brand positioning, including the uniqueness of all ANN INC expressions, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients.
- Live our purpose, values & behaviors, and practices in all interactions.
- Participate in and attend store meetings.
- Proactively use associate education tools to build product and styling knowledge with peers.
- Embrace fashion, understand current market trends, and articulate them using our interpretations in every client interaction. Represent the brand by adhering to our dress code guidelines.
- Packages and wraps client purchases according to our standards.
Requirements:
- Excellent client service skills: Function as a role model, prioritizing clients' needs and taking initiative to build a loyal client base.
- Ability to follow directions: Prioritize and meet deadlines with minimal supervision and within designated timeframes.
- MERchandising knowledge: Understand visual standards and techniques and implement them according to our guidelines.
- Effective communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates.
- Accuracy: Handle cash and provide change without error.
- Schedule flexibility: Remain flexible in scheduling to meet business needs.
- Physical abilities: Lift and carry up to 20 pounds occasionally; maneuver effectively around the sales floor and stockroom.
- Minimum requirements: High School Diploma or GED.
- Minimum one year of sales associate or relevant experience in the services industry with proven results.
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