Guest Encounter Expert

4 weeks ago


Newport, Kentucky, United States ASM Global Full time

**Job Summary**

We are seeking a Guest Encounter Expert to join our team at ASM Global. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Greet and welcome guests at various events and venues with a smile and a friendly demeanor
  • Provide accurate information about the event or venue, including schedules, seating arrangements, and amenities
  • Assist guests with ticketing, seating, and any special requests in a timely and efficient manner
  • Handle customer inquiries, complaints, and feedback in a respectful and empathetic way
  • Maintain a clean and organized work area, including ticket booths, information desks, etc.

About ASM Global

ASM Global is a world-leading venue management company that operates some of the most iconic entertainment venues globally. Our team is passionate about delivering exceptional guest experiences, and we are committed to making every event unforgettable.

What We Offer

We offer a competitive salary of $55,000 - $75,000 per year, depending on experience, plus opportunities for career growth and development within our global organization.



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