Doorway to Excellence Representative
3 weeks ago
If you're passionate about creating a safer and more open world, we want to hear from you As a Customer Service Representative at ASSA ABLOY, you'll play a vital role in ensuring the success and satisfaction of our valued customers.
About the RoleThis position will involve working closely with internal teams such as Engineering, Sales, Production, and Distribution, as well as external partners like Suppliers, Distributors, Architects, and Contractors. You'll be responsible for providing front-line support, follow-up, and assistance with resolutions to ensure customer satisfaction.
You would also:
- Process orders and handle customer inquiries by providing general and technical information.
- E nsure the timely processing of customer quotes, ensuring accuracy and pricing.
- Help to assess and research customer issues and resolve them in a timely manner.
- Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
- Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
- Provide support for account management and help maintain strong customer relationships.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Participate in a safe and harmonious working environment.
- Assure compliance with federal, state, local, and corporate policies, regulations, AADG programs, and policies and the ASSA ABLOY Code of Conduct.
- Other projects and assignments, as needed.
To succeed in this role, you'll need:
- A High School degree or GED equivalent required.
- Bachelors degree or additional studies in Business, Engineering, or a related area a plus.
- Minimum of 2 years of customer service experience within building, wholesale building products, or a related field desired.
- Previous experience within customer service within a manufacturing/production environment would be a plus.
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
- Demonstrated track record of being a self-starter or being resourceful.
- Excellent communication and time management skills.
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
- Ability to multitask and prioritize projects under tight time deadlines.
- Proficiency in Outlook, Excel, and Word.
- Knowledge or exposure to ERP systems and shipping software a plus.
We offer a competitive salary of $62,000 - $72,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, vision, 401(k), short-term disability, long-term disability, life insurance, flexible spending, employee assistance program, discount portal, recognition, and well-being programs.
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