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Team Leader

2 months ago

Clinton, Mississippi, United States YoungWilliams PC Full time
Join Our Dynamic Team

We are seeking a committed Supervisor to guide and enhance our team of Customer Service Representatives (CSRs). In this pivotal role, you will be instrumental in ensuring that our service delivery and client satisfaction objectives are consistently achieved. Your leadership will involve daily oversight, training, and support to optimize team performance.

Primary Responsibilities:
  • Lead and inspire CSRs to meet both individual and collective targets
  • Work closely with management to formulate operational guidelines
  • Track and ensure that productivity and quality standards are met
  • Effectively identify and resolve operational challenges
  • Offer coaching and constructive feedback to team members for ongoing development
Qualifications:
  • At least one year of experience in customer service or a call center environment
  • Proven capability to lead, motivate, and develop staff
  • Strong problem-solving and communication abilities
  • Adaptable, organized, and capable of thriving under pressure
  • Associate Degree or equivalent professional experience is preferred