Operations and Quality Supervisor
1 week ago
Torani is looking for an Operations and Quality Supervisor to join our team. As an Operations and Quality Supervisor, you will be responsible for leading our Customer Service Team to ensure consistent delivery of exceptional customer satisfaction and efficient, high-quality service. This is an excellent opportunity to leverage your skills and experience to drive business growth and success.
Main Responsibilities:
- Develop and implement strategies to improve service quality, streamline operations, and create scalability.
- Collaborate with cross-functional teams to ensure alignment of sales and delivery goals.
- Provide expert guidance on service level enhancements and account management best practices.
Requirements:
- Associate's degree in business administration or related field (or equivalent experience)
- Minimum of 3-5 years in a customer service role, with at least 2 years in a managerial position
- Excellent verbal/written communication and interpersonal skills
- Proficiency in customer service software, CRM systems and Microsoft Office suite
- Ability to identify, report and analyze on KPI's from Oracle and/or CRM applications
Estimated Salary Range: $123,000 - $140,000.
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