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Retail Customer Experience Specialist

1 week ago

Dallas, Texas, United States Labatt Food Service Full time

**Job Description:**

Labatt Food Service is seeking a highly motivated and detail-oriented Order Support and Product Expert to join our team in Dallas.

About the Role:

This role is perfect for someone who is passionate about food and customer service and wants to make a positive impact in the local community and the food industry as a whole.

Responsibilities:

  • Provide outstanding support to customers by responding to their inquiries regarding order processing, deliveries, and product information.
  • Utilize your skills to forecast product needs and suggest alternative solutions when products are not in stock.
  • Research and recommend products based on customer preferences and help them discover new options.
  • Communicate order and product changes to customers in a clear and concise manner.
  • Collaborate with our sales team to identify customer needs and participate in sales meetings.

Requirements:

  • A strong ability to communicate with customers in a friendly and professional manner.
  • A positive attitude and a strong work ethic.
  • The ability to empathize with customers and address their concerns in a timely manner.
  • The willingness to take on additional responsibilities as needed.