Seasonal Support Associate

3 weeks ago


McAllen, Texas, United States Jackson Hewitt - ETF Full time
We are seeking a Seasonal Support Associate to join our team at Jackson Hewitt - COL. As a key member of our client engagement team, you will play a crucial role in delivering exceptional support to our clients. Your primary responsibilities will include engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. You will also be responsible for actively working on building strong relationships with clients, providing exceptional customer experiences, and ensuring seamless support throughout their journey with us.

This is an excellent opportunity to learn new skills, make a positive impact on our clients' journey, and advance your career in customer service. If you are a motivated individual with excellent communication skills, we encourage you to apply.

What We Offer
We are committed to supporting the growth and development of our employees. As a Seasonal Support Associate, you can expect to receive competitive compensation, opportunities for advancement within the organization, and a comprehensive benefits package that includes low-cost healthcare, dental & vision, and a corporate discount program. You will also be able to participate in our Employee Referral Program and earn referral bonuses for referring qualified candidates.

Requirements
To succeed in this role, you will need:
  • Strong interpersonal and communication skills
  • Experience in a fast-paced retail environment
  • Basic computer proficiency and ability to troubleshoot
Additionally, you should be willing to learn and grow in a customer-focused role and have a willingness to learn about our products and services.

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