Provisioning Specialist
3 weeks ago
At PrideStaff, we are seeking a detail-oriented Provisioning Technician to join our team. As a key member of our operations team, you will be responsible for the setup, configuration, and activation of services and equipment for our clients.
Key Responsibilities:- Configure and activate customer services, including voice, data, and internet services, according to customer requirements and company standards.
- Coordinate with internal teams (e.g., engineering, customer service, sales) and external vendors to ensure the smooth provisioning of services.
- Monitor service provisioning processes and update systems with accurate service and equipment information.
- Troubleshoot and resolve provisioning-related issues to minimize service disruptions and delays.
- Maintain detailed documentation of provisioning activities, including work orders, service requests, and equipment inventory.
- Ensure compliance with all regulatory and company standards during the provisioning process.
- Perform quality checks on provisioning activities to ensure accuracy and completeness.
- Participate in testing and validation of new service offerings and provisioning tools.
- Provide technical support and guidance to customers and internal teams regarding service setup and configuration.
- Assist with the development and improvement of provisioning processes and procedures to enhance efficiency and effectiveness.
- High school diploma or equivalent; associate's degree in Telecommunications, Information Technology, or a related field preferred.
- Interest in working with technology and interacting with clients.
- Familiarity with telecommunications services, networking equipment, and provisioning processes.
- Strong attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in using provisioning tools, software, and databases (e.g., CRM, ticketing systems).
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong organizational skills and a commitment to maintaining accurate records and documentation.
- Knowledge of industry regulations and compliance standards is a plus.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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