Customer Experience Solutions Architect

2 days ago


Salt Lake, Utah, United States Genesys Cloud Services, Inc. Full time

As a key member of Genesys Cloud Services, Inc., the Customer Experience Solutions Architect will play a pivotal role in shaping the company's customer-centric approach. With a strong focus on AI and cloud-based solutions, this individual will drive growth by delivering empathetic, personalized experiences at scale to customers and employees alike.

This position demands a unique blend of technical expertise, business acumen, and exceptional communication skills. The ideal candidate will possess deep knowledge of AI technologies, including ML, LLM, NLU, NLP, and FM, as well as a proven track record of creating compelling product demonstrations and delivering technical presentations.

The salary for this role is estimated to be between $130,600.00 and $242,600.00 per year, depending on experience, qualifications, skills, and location. This figure reflects the market-competitive compensation package that Genesys Cloud Services, Inc. offers its top talent.

Key Responsibilities:
  • Leverage technical expertise to demonstrate product value to customers and prospects
  • Develop technical and demonstration product content to support Sales Consulting organization
  • Assist in pre-sales activities, including product demonstrations, trial programs, AI integration methods, and product value assessments


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