Housekeeping Department Lead

3 weeks ago


CastletononHudson, New York, United States Comfort Inn & Suites- East Greenbush Albany Full time
Job Summary

We are seeking a skilled Housekeeping Supervisor to join our team at Comfort Inn & Suites- East Greenbush Albany. As a key member of our hospitality operations, you will be responsible for overseeing the cleanliness and maintenance of our facilities, ensuring exceptional guest experiences, and leading a team of housekeeping staff.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality service. If you are a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity

About the Role

This is a full-time position that requires flexibility, including working nights, weekends, and holidays as needed. The successful candidate will have a thorough understanding of hotel operations, including front office, housekeeping, and maintenance procedures. You will be responsible for supervising and coaching housekeeping staff, managing schedules, and maintaining accurate records. Your attention to detail and ability to multitask will ensure seamless daily operations.

Key Responsibilities:
  • Lead and mentor housekeeping staff to achieve high standards of cleanliness and efficiency.
  • Ensure timely room turnovers, verify stayovers, and communicate issues to the front office.
  • Cease unexpected events or issues on time.
  • Conduct regular inspections of guest rooms, public areas, and storage facilities to maintain quality standards.
  • Manage staff schedules, labor costs, and forecasting in conjunction with the hotel's operational needs.
  • Develop and execute training programs for new hires and ongoing development for existing staff.

Requirements

To be successful in this role, you will need:
  • A High School diploma or equivalent experience.
  • Prior hospitality or housekeeping experience or equivalent formal education.
  • Experience with Microsoft Office and general software systems; proficiency in Microsoft Office.
  • Demonstrated interpersonal and verbal communication skills.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.

Preferred Qualifications

While not essential, we welcome candidates with previous housekeeping experience, especially those familiar with Choice Advantage. Additionally, time management skills in a fast-paced environment are highly valued.

Physical Requirements

The physical demands of this role include lifting 30lbs, standing/walking for extended periods, bending, stretching, and twisting. Tolerance to exposure to chemicals is also required.

Compensation and Benefits

This role offers an attractive salary range of $55,000 - $65,000 annually, based on qualifications and experience. We also offer competitive benefits, including medical, dental, and vision coverage, paid time off, and opportunities for professional growth and advancement.

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