General Manager

6 days ago

Tallahassee, United States Trulieve Full time
Job Title: General Manager

Trulieve is seeking a highly motivated and experienced General Manager to lead our retail store team. As a General Manager, you will be responsible for managing the day-to-day operations of the store, including personnel, inventory, sales, and customer service.

Key Responsibilities:
  • Drive sales and revenue growth through effective sales strategies and customer engagement
  • Maintain a high level of customer service and compassion, ensuring a positive experience for all patients
  • Plan and implement strategies to drive service standards and attract new customers
  • Coordinate daily customer service operations, including sales processes, orders, and payments
  • Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
  • Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
  • Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
  • Conduct regular audits to ensure the store is functional and presentable
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform at their best
  • Coach and support new and existing team members
  • Monitor and maintain store inventory
  • Analyze consumer behavior and adjust product positioning
  • Resolve customer complaints/issues
  • Research emerging products and update the store's merchandise
  • Schedule and analyze employee work times to ensure adequate coverage
Requirements:
  • Bachelor's degree preferred, four years related experience and/or training, or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area, is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop, and evaluate a team of 40+ employees
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
  • Able to communicate in conversational English to work effectively with customers and team members
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely
Additional Requirements:
  • Must possess a valid driver's license and a clear driving record
  • Must be able to pass a level 1 and level 2 background check and drug screening
  • Must be at least 21 years of age
  • Must possess the mental and physical capacities necessary to perform the job duties
Work Schedule:

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

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