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Help Desk Agent II

1 week ago

Colorado Springs, Colorado, United States SupportNinja Full time
Help Desk Agent II Job Summary

The Help Desk Agent II at SupportNinja provides top-notch customer service to clients through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Main Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions in the CRM system
  • Stay up-to-date on product and service knowledge through training programs
Requirements:
  • Previous experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Familiarity with CRM software
  • Ability to work effectively in a fast-paced environment