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Customer Service Representative

2 months ago

Kernersville, North Carolina, United States Sun Technologies Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team at Sun Technologies as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and taking customer orders.

Key Responsibilities:

  • Respond to customer inquiries and provide quotes in a timely and professional manner
  • Take customer orders and ensure accurate and efficient fulfillment
  • Negotiate sale and purchase prices to meet customer needs
  • Proactively generate sales and promote Company products to meet sales targets
  • Expedite backorders and ensure timely delivery of products
  • Assist with pulling inventory and preparing shipments
  • Assist with customer returns and resolve any issues in a timely and professional manner
  • Interact with customers and suppliers to obtain and fill orders correctly
  • Troubleshoot customer concerns and provide solutions

Requirements:

  • 2+ years of experience in a sales and service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Knowledge of supply chain systems and industrial products
  • High School Diploma or GED

What We Offer:

As a Customer Service Representative at Sun Technologies, you will have the opportunity to work in a dynamic and growing company, with a focus on customer satisfaction and sales growth. You will be part of a team that values innovation, teamwork, and customer-centricity.