TIM Engineer

Job Summary:

We are seeking a highly skilled TIM Engineer to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing technical support and maintenance for computers and network systems.

Key Responsibilities:

Provide timely and effective support for end-users, ensuring that incidents and service requests are resolved to the satisfaction of business users.
Ensure that response time and resolution time objectives are met as defined in the SLA.
Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to minimize downtime.
Work with the WDS Management team to test and deploy desktop images.
Provide and support Data Centre Activities.
Support all Microsoft, third-party, and internally designed applications.
Provide detailed documentation and communicate precisely with other IT teams as required.
Escalate issues and involve experts wherever required to resolve issues quickly.
Ensure sufficient support to clients and provide friendly customer service.
Requirements:

In-depth knowledge of Windows desktop technologies.
In-depth knowledge of desktop and laptop hardware.
Intermediate knowledge of TCP/IP, DNS, and Internetworking Technology.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Knowledge of ITIL.
Knowledge of Server, Voice & Communications Infrastructure.
Knowledge of various Operating systems (e.g., Windows, Linux, Apple).
Knowledge of Audio and Video Conferencing technologies.
Good communication skills (both verbal and written).
Diverse Lynx LLC is an Equal Employment Opportunity employer.
All qualified applicants will receive due consideration for employment without any discrimination.
We promote and support a diverse workforce across all levels in the company.

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