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Client Relationship Specialist I

2 months ago


Marble Falls, United States First United Bank & Trust Full time

Position Overview

Are you someone who treats every client as if they are a family member? Do you possess the ability to see the bigger picture while prioritizing effectively? If you excel at building positive and trustworthy connections with others, we want to hear from you.

At First United Bank & Trust, we are dedicated to fostering a culture of care within the communities we serve. Our commitment is to cultivate lifelong, multigenerational relationships while utilizing our collective talents to enhance our community, one customer at a time. We aim to educate, empower, and inspire individuals to achieve their highest potential and greatest success. The ideal candidates will share this passion and inspire their teams to serve others, whether they are customers, colleagues, or community members.

Key Responsibilities:

  • Act as the primary point of contact for clients, understanding their needs and aligning them with our products and services.
  • Mentor team members to ensure they also provide exceptional service and build strong customer relationships.
  • Maintain a thorough understanding of all products, services, and regulatory standards relevant to the role.
  • Meet and exceed performance goals while actively participating in sales initiatives.
  • Engage in community events and customer appreciation activities as directed.
  • Provide excellent customer service by greeting clients warmly and addressing their inquiries efficiently.
  • Open new accounts and assist clients with various banking services and transactions.
  • Resolve customer complaints and issues proactively, ensuring a positive experience.

What We Offer:

  • A supportive culture that prioritizes faith, financial well-being, personal growth, and wellness.
  • Opportunities to make a meaningful impact in the lives of others through community engagement.
  • Career development opportunities that encourage personal and professional growth.
  • Comprehensive benefits, including 401(k) matching contributions.
  • Wellness programs with incentives and reimbursement options for fitness memberships.
  • Educational assistance and reimbursement programs.

At First United Bank & Trust, our mission is to inspire and empower individuals to manage their lives wisely.

Qualifications:

  • High School Diploma preferred; some college education is a plus.
  • Retail experience is preferred, along with cash handling skills.
  • Exceptional customer service abilities are essential.
  • Strong mathematical skills for problem-solving.
  • Ability to communicate effectively, both verbally and in writing.
  • Time management skills and the ability to work independently.
  • Good judgment and decision-making capabilities.
  • Critical thinking skills to identify solutions and approaches to challenges.
  • Ability to multitask and maintain professionalism.
  • Active listening skills to assist customers effectively.

Join us in our mission to make a difference in the lives of our customers and communities.